Return and Refund Policy

We want you to be completely satisfied with your purchase. If you need to return an item or manage a subscription, please review our policies below.

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the exact same condition that you received it. The packaging must be unopened and completely undamaged.

This applies to all physical items, including our bubble tea trays and soda packs.

If the protective packaging has been opened, torn, or damaged, the items cannot be returned for health and safety reasons.

How to start a return:

To start a return, please contact us at info@omgbubbletea.com. Please include your order number and reason for return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Cancellations

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.  

Subscriptions  

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.  

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

 

 

Return and Refund Policy

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.  

Pre-orders 

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.  

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.  

Try before you buy  

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.