Last updated: September 30, 2026

RETURNS & REFUNDS POLICY

We hope you enjoy your OMG World order. If you change your mind or experience an issue with your order, the following Returns & Refunds Policy applies.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

1. 14-DAY RIGHT OF WITHDRAWAL

Where the statutory right of withdrawal applies, you have the right to withdraw from your online purchase within 14 days without giving a reason.

For goods, the 14-day period generally begins on the day after you, or a third party designated by you other than the carrier, receives the goods. This reflects the standard EU/Lithuanian rule for distance purchases. Eur-Lex

To exercise your right of withdrawal, you must inform us of your decision within the applicable 14-day period.

Please contact us at:

marketing.omgbubbletea@gmail.com

Please include your order number and sufficient information for us to identify your order.

2. RETURN CONDITIONS

To qualify for a return under our standard return process, products should be:

  • unused;
  • unopened;
  • undamaged;
  • in their original packaging;
  • in a condition suitable for return.

Please retain your order confirmation or other proof of purchase.

Because OMG World sells food and beverage products, certain products may be excluded from the statutory right of withdrawal where an exception provided by applicable law applies, including products liable to deteriorate or expire rapidly and certain sealed products where the applicable legal conditions are met.

The statutory EU rules specifically provide exceptions for rapidly perishable goods and certain sealed goods unsuitable for return for health or hygiene reasons once unsealed. Eur-Lex

Opened beverages or products with opened or compromised seals cannot be returned under our standard change-of-mind return policy.

This does not affect your rights if a product is defective, damaged or otherwise does not conform to the order.

3. HOW TO MAKE A RETURN

Before returning an order, please contact:

marketing.omgbubbletea@gmail.com

Include:

  • your name;
  • your order number;
  • the products you wish to return;
  • the reason for contacting us.

We will provide the information necessary to proceed with the return.

Please do not send products back without first contacting us.

Returned products should be securely packaged to prevent damage during transportation.

4. RETURN SHIPPING COSTS

Unless otherwise stated by us or required by applicable law, the customer is responsible for the direct cost of returning products when exercising the right of withdrawal.

If the product is defective, incorrect or otherwise non-conforming, applicable return costs are borne by us where required by law. This distinction is also reflected in Lithuanian consumer guidance. Vartotojų Teisių Apsaugos Tarnyba

5. REFUNDS

Once your return has been received and assessed, we will notify you regarding your refund.

Where you validly exercise your statutory right of withdrawal, we will refund the payments due under applicable law, including the applicable standard delivery costs where required.

Refunds will generally be made using the same payment method used for the original transaction, unless another method has been expressly agreed and does not result in additional costs to you.

Under Lithuanian consumer rules, refunds following withdrawal must generally be made without undue delay and no later than 14 days from receiving the withdrawal notice, although the seller may have rights concerning when reimbursement is made in relation to the return of the goods. Vartotojų Teisių Apsaugos Tarnyba

Please note that after a refund is issued, your bank or payment provider may require additional time to process and display the refund in your account.

6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after receiving it.

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as reasonably possible at:

marketing.omgbubbletea@gmail.com

Please provide:

  • your order number;
  • a description of the issue;
  • photographs of the affected product and packaging where relevant.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection law.

The restrictions applicable to change-of-mind returns do not remove your statutory rights regarding defective, damaged or non-conforming products.

7. NON-RETURNABLE PRODUCTS

We cannot accept a standard change-of-mind return for products where a statutory exception to the right of withdrawal applies.

We also cannot accept opened or consumed food or beverage products under our voluntary standard return process.

If you are unsure whether your product can be returned, please contact us before sending it back.

8. EXCHANGES

If you would like to exchange an eligible product, please contact us first.

Depending on the circumstances and product availability, we may ask you to return the original product and place a new order.

9. CONTACT

For all return and refund enquiries, please contact:

Email: info@omgworld.com
Address: Ramygalos gatvė 149G, 36550, Lithuania